frequently asked questions

The customer or his representative must be present during the move at all times. We need your
guidance! It is customer’s responsibility to do a final “walk-through” of the
premises to ensure we have taken everything. Our time runs continuously
until all tools and equipment are back in the truck and payment is
completed. Having your cash or credit/debit card ready will save you time
and money. Please note: we do not accept checks. For credit card payment
your name and the name on the credit card should match. You will be
asked to sign for credit card payment.

We accepting cash or credit/debit card on delivery, Please note: we do not accept checks. For credit card
payment your name and the name on the credit card should match. You will
be asked to sign for credit card payment.

Customer is responsible for requesting moving permits if ones
may be required. We can only recommend getting permits for all moves as
they guarantee parking the moving truck as close as possible to your
doorway. Because you are familiar with the parking situation on your street,
you must decide if you need one, or if you can manage parking on your
own. In most cases we require 35-40 feet to park the truck. We highly
recommend getting permits at North End and Beacon Hill areas. If there is
nowhere to park at the time of mover’s arrival, the crew will start your
moving clock while they will be searching for parking. Driver reserves the
right to park anywhere at his discretion to better perform services, even if it
is illegal and/or he has to double-park. Customer agrees to pay any parking
fees or tickets assessed to the carrier for any vehicle under hire by the
customer at the time of the charge.

If Mozart Movers is only providing loading or
unloading services, we are not responsible for any damages, which may
occur in transporting the furniture and is released of all liability after loading
the truck prior to unloading. We are only responsible for items in our
immediate care, custody and control.

For local moves, you must pay in full at the
day of job. Payment for local moves is due before the end of the job by
cash,VISA/MC/DISCOVER/AMEX(3% convenience fee).

Any damage claims must be submitted in writing
to our claims department. Applicable notes about these damages must be
made in writing on the bill of lading on the day of your move before movers
leave your premises. Our company standards do assume a full inspection
of furniture by both our movers and customers. however the final inspection
is the responsibility of the customer. All of our customers sign a bill of lading
upon completion of a move. It reads “The above services were rendered
and all goods delivered in good order, except as noted”. For any insurance
company this document is critical in noting charges the same day, to
ensure the damage occurred that day and that coverage could be provided.
Unless payment is made in full as is due we are not required to answer or
process a claim. Do not assume you may deduct the money from the final
bill to compensate yourself in the event of damage.

We only move empty freezers/refrigerators. Please empty the contents for safe moving. We are happy to load these last and unload them first.

We only move empty aquariums. (This means empty of water and also empty of all living creatures).

You are responsible for removing the pendulum, chimes and weights.

If you have a waterbed, we will be glad to move it. However,
we are not waterbed technicians. We will follow your instructions, but you
must make a final inspection before our crew leaves. We will not send men
out for later adjustments. If you prefer to have a waterbed company move
your bed, please do so.

Please empty all dresser drawers, file cabinets and desk drawers. Remember that the
furniture will have to be lifted and carried, so if it’s overstuffed and extra
heavy it will be more difficult to handle. If the furniture will have to benavigated through challenging obstacles, like a winding staircase, it’s
usually best to remove everything, even the drawers, as it may be
necessary to flip the furniture on its side or upside-down to get it through.

If the move requires work above and
beyond the original order for services,Mozart Movers reserves the right to
fulfill other obligations before completing additional work. For example, you
have originally ordered services for two (2) rooms move only. On the day of
the move you adding additional rooms to move, not mentioned at the time
of request, additional pick-ups/drop offs etc., which will significantly
increase total move time. In order to make our schedule on time for the
next move, we reserve the right to postpone additionally requested services
till our next availability and/or after completion of other jobs that day.

These are susceptible to damage from extreme
temperatures, slight bumps, and altitude changes. The original packaging
is the best. In any case, please note that in the absence of physical
evidence of external damage or negligence (visible damage) we are not
responsible for TVs functioning after delivery. Please note item #6 in our
EXCLUSION OF LIABILITY.

Mozart Movers reserves the right to reschedule
the move at an agreed upon time, without liability if there is inclement
weather, including, but not limited to heavy/freezing rain, snow emergency,
hurricane warning, weather travel ban etc.

Mozart Movers reserves the right to choose number of
movers for each job, depending on our current schedule, availability,
weather conditions etc.

We reserve the right to limit our
workday to 12 hours. In certain cases, due to DOT hours of service rules
for drivers, we may need to cut a job short or send a replacement driver to
avoid violating those regulations.

Mozart Movers is not responsible for damage to plumbing,
electrical systems, or for water damage associated with the connection or
disconnection of washers and dryers.

Our personnel will move yourpianos, appliances, and items over 300 lbs. if indeed the work can be done safely. Unfortunately, damage may result to floor surfaces. If you wish to take this risk Mozart Movers will not be responsible. Please note item #17 in our EXCLUSION OF LIABILITY.

Boston is a very old city, one of the oldest in the United
States. It was built when people didn’t need huge armoires on the top floor.
Now it’s a different story. Since huge armoires and tiny spiral staircases
somehow don’t match, the solution is hoisting. Mozart Movers have all the
necessary equipment for that and are quite expert in the field. There is
$30.00 charge per flight/per piece for hoisting. We can bring your furniture
up through the window or to the upper floor deck with a sliding door, if you
have one. Some furniture is too big for the window though, so please
measure your windows before the move. In some cases, however, hoisting
is unsafe so please respect the movers decision not to hoist this particular
piece of furniture to avoid injuries.

Usually Mozart crew performs two jobs a day – one in
the morning and one in the afternoon. Our morning move starts at around
9AM and ends when the very last piece of furniture is unloaded into the
new place. When exactly will it happen is extremely hard to predict. Mozart
Movers try to make every move as quick as possible and are known for
their speed. However, there are many surprise factors which could speed
up or delay the process, even if we know the volume of the material in
advance: the width of the staircase, for example; the traffic situation; the
emotional state of the customer; even the emotional state of the customer’s
cat, et cetera, et cetera.
Since we can not start the second job before we finish the first and we do
not know when exactly will it happen – we can not tell the exact time of the
second one. Rarely it happens before noon or after five, however. You
should know that the crew always keeps in touch with the customer and
calls when the time of arrival is clear.
The best thing to do here is to be patient and open minded, you should
know that the Mozart Movers are doing everything they can to be at your
place as early, as fresh and as cheerful as possible!

Mozart Movers are concerned about the safety of your
furniture. That’s why we have tons of blankets to wrap the furniture and
moving straps to strap it to the wall of the truck to prevent shifting.We have
dollies and hand trucks. We also have tools to take apart and reassemble
the most stubborn pieces of furniture. And of course we don’t charge
materials we offer(blankets,tape,plastic wrap,mattress cover).

The Mozart Movers Truck you see is a moving van with a lift gate
or ramp and a box, big enough for most household moves. The moving van
is a bit wider than a car, it’s also considerably taller. So we ask you to take
a realistic look at your street before the move. Some streets are narrow –
we know it, and some overpasses have a disappointingly low clearance, we
know it too. There are plenty of ways to avoid scratching someone’s parked
car while trying to squeeze a huge truck into a narrow street. We have
smaller trucks for these occasions. Let’s plan in advance!
We also ask you to take a realistic look at the volume of things you are
planning to move. The huge 26′ truck is the biggest we can legally operate.
Some households, however, are even bigger than that. There are several
ways to approach this situation, the most common of them is making a
second trip or requesting 2nd truck.

Our Rates are hourly based with 15 min. increment charge
policy and vary depending on crew size you demand for your move. Hourly
rate includes movers, all equipped truck, gas, tolls, mileage, basic
insurance and does not carry any hidden fees.
1/2hr additional travel time is applied to all jobs in Greater Boston area. (15
min. for our movers to get to you address from our office plus 15 min. to get
back when the move is finished.)
We have a 2 hour minimum charge policy in case your move takes less
then two hours of the Total time (including traveling time).

Flexible Policy
Applies to all discounted dates (check rates calendar)
100% deposit refund with at least 24 hours cancellation notice
No reschedule fee
Moderate Policy
Applies to all regular dates (check rates calendar)
100% deposit refund with at least 72 hours cancellation notice
Each rescheduling with less than 4 business days notice is subject to a $99
fee.
Strict Policy
(Your Request)
Applies to all sub-peak, peak, high-peak dates (check rates calendar)
The deposit will not be refunded in the case of any cancellation.
Each rescheduling with less than 5 business days notice is subject to a $99
fee.
Super Strict policy
Applies to all long distance moves
The deposit will not be refunded in the case of any cancellation.
Each rescheduling with less than 5 business days notice is subject to a
$149 fee.